Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking information.
High volume of orders (such as during holidays) or weather problems that are outside of our control may cause modest delays in shipping.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Due to the weight and fragility of our Kew Pottery, we must charge for shipping.
Local delivery
We offer local delivery for $15 in a 5 miles radius of our store. Same day service is available based on staff avalibility.
In-store pickup
You can skip the shipping fees with free local pickup at our retail location at 9757 Clayton Road, St. Louis, MO 63124. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 7 business hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are M-F 10am-5pm & Sat 11am-4pm. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@petalspatio.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We ship exclusively with UPS so we regret that we CANNOT ship to P.O. Boxes.
Refunds, returns, and exchanges
Our policy lasts 30 days from the later of sale or delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. All sale items are final, any flaws on a sale item will be disclosed in the product description. We are more than happy to send pictures of a particular sale item for you to examine and make sure that it is acceptable for you. Perishable goods such as balloons, flowers and plants cannot be returned. We also do not return gift cards. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We accept returns & exchanges up to 30 days after sale, if the item is unused and in its original condition, and we will refund the full order amount minus shipping.
In the event that your order arrives damaged, (Sale items are not considered damaged as their condition is pre-disclosed). Please email us as soon as possible with your order number and follow the below steps.
Photos must be taken as follows (8 photos minimum):
- Top of the box, with the shipping label showing
- Bottom of the box
- All 4 sides of the box
- Pictures of the packaging materials inside of the box
- Pictures of the broken item
Occasionally our shipping insurance company may want extra pictures. Please keep the box and contents in a safe place. We will let you know when it is safe to dispose of them, and you will not have to ship it back to us. Please e-mail the photos to sales@petalspatio.com Once the photos are received and reviewed, we will ship out a replacement. In the rare event that a particular Kew Pot is no longer in stock, we will contact you with further options.
We address all broken/damaged shipments on a case-by-case basis and will try our best to work towards a satisfactory solution.
Petals Patio & Garden, LLC
9757 Clayton Road
St. Louis, Missouri 63124
(314) 942-1536